Rooftop Gutters and Solar Cleaning's Terms and Conditions

TERMS AND CONDITIONS:
At Rooftop Gutters & Solar Cleaning, we believe in being transparent about the way we work and the terms that apply to our services. Below, we explain some key points you should know before starting a project with us.
Guarantees and Warranties on New Work
When we install new products — such as guttering, downpipes, or gutter guards — they come with manufacturer warranties. These warranties vary depending on the product but can last up to 25 years. This means your investment is protected, giving you peace of mind about the quality of materials used.
Guarantees on Repairs
Repairs, such as fixing a specific problem with your roof or guttering system (including replacing flashings or tiles), are covered by a 1-year guarantee, unless stated otherwise in your quotation. This ensures that repair work is carried out to a reliable standard.
Roof Structure Responsibility
Before any work begins, it is the client’s responsibility to ensure the roof structure is safe and sound. This includes roof decking and framing. If structural repairs or improvements are needed to meet safety standards, the client is responsible for arranging and covering those costs.
Limitation of Liability
While we aim to deliver work on time and to the highest quality, Rooftop Gutters & Solar Cleaning cannot be held responsible for losses or damages caused by delays, product supply issues, or circumstances beyond our control.
Existing Conditions of the Property
We do not take responsibility for the current condition of your property. Our work is designed to attach to the existing structure, not to correct pre-existing damage or issues.
Australian Standards Compliance
Our work attaches to your building as it currently stands. We do not undertake to bring your property up to the latest Australian Standards. It is the client’s responsibility to ensure the structure complies if and when required.
Delivery and Installation Times
Any timeframe we provide for delivery or installation is an estimate only. Unexpected events such as weather conditions or supply delays may cause changes. We cannot be held liable for delays beyond our control.
Quotations and Exclusions
Our quotations are specific to what is listed. They do not cover latent conditions (hidden issues not visible at the time of inspection) or any items not stated in the quote. Any variations will be separately quoted.
Right to Withdraw
Rooftop Gutters & Solar Cleaning reserves the right to withdraw from a contract before work begins. In such cases, any deposits paid will be refunded immediately.
These terms are designed to protect both our clients and our team while ensuring clarity and professionalism in every project. By understanding these conditions, you’ll know exactly what to expect when working with
Rooftop Gutters & Solar Cleaning.


